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FAQs

Q: What do the Fast Dispatch and Rx-Able Logos mean?

Fast DispatchWhere you see this logo it means that we have these sunglasses in stock and we are therefore able to dispatch it quickly. Orders placed for sunglasses displaying our Fast Dispatch logo and paid for by 3pm (GMT) Monday to Friday, will usually be dispatched the same day. Place and pay for your order of sunglasses displaying the Fast Dispatch logo after 3pm (GMT) Monday to Friday or at any time on a Saturday, Sunday or UK Public Holiday and your order will be dispatched the next working day.

If you are ordering a pair of sunglasses that doesn’t have the Fast Dispatch logo, it means that we don’t currently have these sunglasses in stock. We will order these sunglasses direct form the manufacturer, to enable us to fulfill your order. Providing the manufacturer has your chosen sunglasses in stock, we should receive them within 5 – 10 working days and we will inspect, clean and dispatch them to you on the same day that we receive them. If when placing the order, the manufacturer informs us that your chosen sunglasses are out of stock, we will contact you to let you know and to advise you of your options (i.e. wait until the sunglasses are back in stock; change your order to a different pair of sunglasses or cancel your order and receive a full refund).

rxWhere you see this logo it means that the sunglasses have been identified by the manufacturer as being suitable for being re-glazed with a sunglass grade lens that matches your vision correction prescription* (Rx is optician speak for prescription). Of course, this is completely optional, the lenses already fitted are of the exact same specification as those fitted to other sunglasses from that brand which aren’t suitable to be re-glazed (i.e. they offer full UV protection etc.).

If you purchase a pair of sunglasses with this logo and wish to have them re-glazed, simply take them along to your local optician, who will be happy to arrange this for you, while you still benefit from the cost saving of buying the sunglasses from DesignerSunnies.com.

*If you do have your sunglasses re-glazed, the prescription lens used will not be the same brand as your sunglasses. Whilst this is not an issue in itself, it does mean that where a brand identifies themselves on the lens (Ray-Ban, MK etc.), your prescription lens will not show this branding. This applies no matter where you purchase your sunglasses.

Q: How are the Lens Width and Bridge Width measured?

This infographic indicates the points on a pair of sunglasses from which various measurements are taken:

measurement guide

Q: What are Polarized (Polarised) lenses?

For many years boaters and fishermen have opted for polarized (Polarised) sunglasses, due to their need to reduce the reflected glare from the water that surrounds them.

In recent years though many others who spend time outdoors have discovered the benefits of polarized lenses and as a result interest in polarized (Polarised) sunglasses has soared.

Other than fishermen and boaters, those who take part in outdoor pursuits such as skiing, cycling, playing golf and jogging, are likely to benefit the most from polarized (Polarised) sunglasses, thanks to a clearer view and elimination of glare.

Polarized (Polarised) sunglasses can also be used for driving as they can reduce the glare from a long, flat surface such as the car bonnet or the road’s surface.

Not exclusively for outdoors wear though, polarized (Polarised) sunglasses can also be worn indoors by people who find themselves being sensitive to light. This might include those that have recently undergone cataract surgery, or those who are constantly exposed to bright light through windows.

How Do Polarized (Polarised) Lenses Work?

The light that is reflected from surfaces such as a flat road or smooth water is generally horizontally polarized (Polarised). This means that, instead of being scattered in all directions as is more usual, the reflected light travels mostly in a more horizontally oriented direction. This can cause annoying and sometimes dangerous intensities of light – glare.

A filter within the polarized (Polarised) lens blocks this type of intense, reflected light, thus reducing glare.

Q: I’d like to place an order on your website, how can I make payment and how do I know my details will be secure?

 

stripe logo

paypal logo

As with other websites, payments made to DesignerSunnies.com are processed via a third-party Payment Services Provider. We use 2 Payment Services Providers, depending on your preferred payment method. If you chose to pay using a credit or debit card, your payment will be processed by Stripe, via one of the simplest checkout processes around or alternatively, you can make payment from your PayPal account.

To ensure that our website meets the highest security standards, our site is regularly scanned and certified by GlobalSign, a market leader in website security. This ensures that whichever payment method you use on our website, you can rest assured that your details are secure at all times.

What payment cards do you accept?

We accept all major credit cards and debit cards (Mastercard, Visa, Maestro, Solo, Visa Electron & American Express).

Do I need to have a PayPal account to shop at designersunnies.com?

Not at all. If you do have a PayPal account then you can of course choose PayPal at the checkout stage, sign in to your PayPal account and make payment. But if you don’t have, or don’t want to use, a PayPal account, simply chose “Debit or Credit Card (Stripe)” and enter your card details in exactly the same way as you would on any other website, using any other payment services provider. It really is that simple.

My payment card was declined, why was this?

If when trying to make payment for your order your credit or debit card was declined, don’t panic. Having your card declined when making a purchase online is not that uncommon and is often caused by a simple error when entering your payment card details, or even you card issuer wanting to carry out additional security checks. Unfortunately, we cannot tell you why your payment card was declined, because we are not told why. The financial organisation that issued your card are the ones that would be able to tell you why your payment card was declined.

If you feel that your payment card was declined because you may have made an error when entering the information, you can simply try again (we would always recommend trying to make payment again, as if you did make an error, you are likely to get it right the second time).

When attempting to make payment again following a decline, be sure to specifically check the following:

  • Ensure you have selected the correct card type.
  • Ensure you enter the full and correct long card number.
  • Ensure you are selecting the correct Expiry and Start dates in the correct fields (not all card types have a start date, so more often than not, only the Expiry date is required).

If you are making payment on behalf of somebody else, or if the address you entered as your payment address is different to the address where the card is registered, this may cause your payment card to be declined.

In this situation, try changing the billing address to the same as the address where the card you are using is registered and try to make payment again. The delivery and billing addresses can be different and would not cause the payment card to be declined (as long as the billing address is the one to which the card you are using is registered).

Q: How much does shipping cost?

We ship orders to UK customers via Royal Mail Tracked 48 Signature, for free.

Shipping outside of the UK attracts a single charge of £6.95 per order.

UK customers can also choose from the following, chargeable, shipping upgrades:

Royal Mail Tracked 24 Signature – £1.45

Royal Mail Special Delivery Guaranteed Next Day by 1pm – £4.95

Royal Mail Special Delivery Guaranteed Next Day by 9am – £15.95

Please note that we do not dispatch on Saturdays, Sundays or UK Public Holidays.

Q: When will my order be dispatched?

All orders placed and paid for by 3pm (GMT) Monday to Friday, are usually dispatched the same day, by Fulfillment Logistics UK Ltd.

Orders placed and paid for after 3pm (GMT) Monday to Friday or at anytime on a Saturday, Sunday or UK Public Holiday will be dispatched on the next working day.

Q: I live in the UK, how long will my sunglasses take to be arrive?

This depends on the shipping option selected when purchasing your sunglasses. As standard, all our orders include free shipping via Royal Mail’s ‘Tracked48 Signature’ service, which provides 2-3 working day delivery, online tracking (tracking information will be included in the email that you will receive once we have dispatched your order) and requires a signature on delivery.

Alternatively, UK customers can choose from the following, chargeable, shipping upgrades:

Royal Mail ‘Tracked24 Signature’ – provides next working day delivery, with online tracking (tracking information will be included in the email that you will receive once we have dispatched your order) and requires a signature on delivery.

Royal Mail Special Delivery Guaranteed by 1pm – delivery is guaranteed by 1pm the next day (excluding Sundays). Online tracking (tracking information will be included in the email that you will receive once we have dispatched your order) is provided, as are updates on the status of your delivery via text or email. A signature is required on delivery.

Royal Mail Special Delivery Guaranteed by 9am – delivery is guaranteed by 9am the next day (excluding Sundays). Online tracking (tracking information will be included in the email that you will receive once we have dispatched your order) is provided, as are updates on the status of your delivery via text or email. A signature is required on delivery.

Q: I want my order shipped outside of the UK. Will you ship to my country and how much will it cost?

We ship to many destinations within Europe and the rest of the world. If the country you require delivery to is not listed in the drop down list of countries that is displayed when going through the checkout process, then unfortunately we do not ship to that country.

For most countries that we ship to, we will ship your order using Royal Mail’s ‘Tracked and Signed’ service. Once your order has been carefully packaged and dispatched by Fulfillment Logistics UK Ltd, this service provides online end-to-end tracking (tracking information will be provided in the email you receive once we have dispatched your order), online delivery confirmation and requires a signature on delivery.

For the following countries orders are shipped using Royal Mail’s ‘Tracked’ service, which provides online tracking (tracking information will be provided in the email you receive once we have dispatched your order) and an online delivery confirmation: Australia, Brazil, Canary Islands, Estonia, Israel.

Whichever service is used to ship to your country, an additional charge of £6.95 applies.

Q: I live outside the UK, how long will my sunglasses take to be arrive?

The Royal Mail shipping options we use aim to deliver to Europe within 3-5 working days and to destinations in the rest of the world within 5-7 working days. Please note however that these time scales are not guaranteed and as such we accept no responsibility if you do not receive your sunglasses within these timeframes.

Q: I think I may need/want to return my sunglasses, how do I do this?

At DesignerSunnies.com we want you to be totally delighted with your purchase.

However, if you are not completely happy with your purchase, you can return any product(s), including any and all promotional products received at the same time as you received your order, to us, in its original condition and with all the manufacturers packaging within 14 days of delivery. You can opt for either a refund or to have an alternative/replacement item sent.

This can be for any reason, including; damaged on receipt (we inspect every item prior to and take great care during the packaging of your order, so hopefully you won’t be disappointed by receiving damaged goods); you don’t like the style; you don’t like the colour; they’re not the right shape for your face or, you’ve simply changed your mind. Please note that we will not accept any further orders if you buy, then return, without there being a fault with the sunglasses, more than three pairs of sunglasses in any 12 month period.

For UK customers, we provide a tracked returns service, with no additional postage charges payable.1

For all non-UK customers, you are responsible for payment of any charges involved in returning your sunglasses and/or any other items.

If returning products from outside of the EU please be aware that the use of some courier services may result in excess customs clearance fees being levied. In such instances we will either refuse the delivery or charge any incurred fees back to you (we will not process an exchange or refund until all charges have been settled). Please be sure to write the words “RETURNING UNSUITABLE GOODS TO SENDER” on the customs form, and the parcel itself, as this should reduce the likelihood of duty charges being applied. Any packages that do incur duty charges and the mentioned wording has not been used, will not be accepted. We therefore highly recommend that you check with the courier you are thinking about using before you send your items back.

To enable the return of an item for any reason, you will first need to have the return authorised. Authorisation can only be obtained by contacting our returns department (T: 08000 886 747 or E: returns@designersunnies.com). They will send you you an email containing the necessary information on how to make a return, including packaging advice to ensure the product(s) reach us in a re-sellable condition and, for UK customers, a link to obtain a postage-paid returns label. Please allow 5 business days to receive the email.

When you contact us for returns authorisation, we will need to know your order number, the item(s) you wish to return and the reason for wanting to return them.

A full refund (less any payment for an upgraded shipping option, unless products were received in a faulty/damaged state) or replacement items will be issued once the items that are being returned have been received by our returns department and have been deemed to be in a 100% re-sellable condition, unless the items were faulty/damaged. Additional charges will be incurred for items returned that are not deemed faulty and/or not in a re-sellable condition.

Please note that we reserve the right not to refund or replace any items that are returned without the return first being authorised.

If any promotional items were received with your original order, they too must be returned, in their original condition, otherwise a deduction will be made from the amount refunded to cover the cost of these items.

1 Customers outside of the UK are responsible for paying the return postage charges and any customs/duty charges that are incurred. We would advise that you use a tracked and insured method as the product(s) are your responsibility until it arrives with us.

Q: Are all the sunglasses available on your website authentic?

Absolutely!

We source all our sunglasses from either European distributors that are authorised by the brands and their manufacturers or directly from the manufacturer themselves. As such, every pair of sunglasses that we sell is guaranteed 100% authentic.

All of our sunglasses carry the same manufacturers warranty and come with exactly the same labels, tags, cases, certificates of authenticity etc, as they would if they were purchased in a high street store.

Q: If I order some sunglasses from you, where will they be sent from?

If you place an order with us, it will be carefully prepared and packaged in, and sent from, the UK.