At DesignerSunnies.com we want you to be totally delighted with your purchase.
However, if you are not completely happy with your purchase, you can return any product(s), including any and all promotional products received at the same time as you received your order, to us, in its original condition and with all the manufacturers packaging within 14 days of delivery. You can opt for either a refund or to have an alternative/replacement item sent.
This can be for any reason, including; damaged on receipt (we inspect every item prior to and take great care during the packaging of your order, so hopefully you won’t be disappointed by receiving damaged goods); you don’t like the style; you don’t like the colour; they’re not the right shape for your face or, you’ve simply changed your mind. Please note that we will not accept any further orders if you buy, then return, without there being a fault with the sunglasses, more than three pairs of sunglasses in any 12 month period.
For UK customers, we provide a tracked returns service, with no additional postage charges payable.1
For all non-UK customers, you are responsible for payment of any charges involved in returning your sunglasses and/or any other items.
If returning products from outside of the EU please be aware that the use of some courier services may result in excess customs clearance fees being levied. In such instances we will either refuse the delivery or charge any incurred fees back to you (we will not process an exchange or refund until all charges have been settled). Please be sure to write the words “RETURNING UNSUITABLE GOODS TO SENDER” on the customs form, and the parcel itself, as this should reduce the likelihood of duty charges being applied. Any packages that do incur duty charges and the mentioned wording has not been used, will not be accepted. We therefore highly recommend that you check with the courier you are thinking about using before you send your items back.
To enable the return of an item for any reason, you will first need to have the return authorised. Authorisation can only be obtained by contacting our returns department (E: email@example.com). A member of our team will send you an email containing the necessary information on how to make a return, including packaging advice to ensure the product(s) reach us in a re-sellable condition and, for UK customers, a link to obtain a postage-paid returns label. Please allow 5 business days to receive the email.
When you contact us for returns authorisation, we will need to know your order number, the item(s) you wish to return and the reason for wanting to return them.
A full refund (less any payment for an upgraded shipping option, unless products were received in a faulty/damaged state) or replacement items will be issued once the items that are being returned have been received by our returns department and have been deemed to be in a 100% re-sellable condition, unless the items were faulty/damaged. Additional charges will be incurred for items returned that are not deemed faulty and/or not in a re-sellable condition.
Please note that we reserve the right not to refund or replace any items that are returned without the return first being authorised.
If any promotional items were received with your original order, they too must be returned, in their original condition, otherwise a deduction will be made from the amount refunded to cover the cost of these items.
1 Customers outside of the UK are responsible for paying the return postage charges and any customs/duty charges that are incurred. We would advise that you use a tracked and insured method as the product(s) are your responsibility until it arrives with us.