At DesignerSunnies.com, we hope that you are totally delighted with your purchase.
However, if you are not completely happy with your purchase, you can return any product(s) to us, in its original, pristine condition and with all the manufacturers packaging intact, within 14 days (including when purchased through third-party marketplaces, such as Amazon) of delivery, starting on the day your order was delivered, in accordance with our returns policy, as set out below. You can opt for either a refund or to have an alternative/replacement item sent.
This returns policy applies only to orders placed directly on our site. Orders placed via third-party marketplaces (i.e. Amazon) are subject to separate returns policies, as identified on the marketplace. The return of any order that was placed via a third-party marketplace must be processed via the marketplace from which the order was placed.
Our returns policy allows for a return to be made for any reason, including; damaged on receipt (this is extremely unlikely, as we inspect every item prior to, and take great care during, the packaging of your order, so hopefully you won’t be disappointed and received damaged goods); you don’t like the style; you don’t like the colour; they’re not the right shape for your face or, you’ve simply changed your mind.
For UK customers, in most instances we provide a tracked returns service, with no additional postage charges payable.1
If returning products from outside of the EU, please be aware that the use of some courier services may result in excess customs clearance fees being levied and we will either refuse the delivery or charge any incurred fees back to you if attempts are made to charge these to us. Please be sure to write the words “RETURNING UNSUITABLE GOODS TO SENDER” on the customs form and the parcel itself, as this should prevent duty charges being applied. Any packages that do incur duty charges and the mentioned wording has not been used, will not be accepted. We highly recommend that you check with the courier you are thinking about using before you send your items back.
How to send the item(s) back to us depends on how you bought them and where you are sending them back from:
– If you ordered directly from our website, designersunnies.com, please complete this short form, including your name, email address, order number and reason for wanting to return your order. We will aim to respond within 5 working days to authorise, or deny, your return and, if applicable, will provide a link to our returns portal where you can create and print a postage-paid returns label.1
[contact-form to=’firstname.lastname@example.org’ subject=’Order return request’][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Order No.’ type=’text’ required=’1’/][contact-field label=’Reason for return’ type=’textarea’ required=’1’/][/contact-form]
– If you ordered via a third-party marketplace (i.e. Amazon), you will need to complete the return via your marketplace account. We reserve the right to refuse any return of an order that was placed via a third-party marketplace that is not processed via the marketplace.
When making your return, we will need to know your order number, the reason for return and whether you require an exchange (don’t forget to tell us what you’d like to exchange them for) or a refund, so please do ensure this information is included (we recommend, where possible, using the original packaging and that you include the delivery note).
Under our returns policy, replacement items or a full refund (less any payment for an upgraded shipping option) will be sent/issued once the items that are being returned have been received and processed by our returns department (we aim to process returns with 5 working days of receiving them, but please be aware that it can take up to 14 working days) and have been deemed to be in a 100% re-sellable condition, unless the items were faulty/damaged. Any items returned that are not deemed faulty and not in a re-sellable condition may, at our discretion, result in a part-refund being issued, no issue being issued or additional charges being incurred.
1 Excluding purchases made via a third-party marketplace (i.e. Amazon). Customers outside of the UK do not qualify for postage paid returns and are responsible for paying the return postage charges and any customs/duty charges that are incurred. We will advise when you inform us of your reason for wanting to return your order if it is eligible for a free-post return. We would advise that you use a tracked and insured method as the product(s) are your responsibility until it arrives with us.